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The Caribbean's #1 Virtual Contact Centre Solution

Excemium Contact Center Solutions Ltd (ECCS) is a nearshore, virtual contact centre offering virtual agent services for customer service/retention, technical support, reservations, and sales/lead generation for international SMEs. Based in Jamaica, ECCS leverages our expertise, flexibility, variable seat sizes and well trained agents to deliver results for our clients and exceed their expectations.

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We are Customer-Centric

Expert Customer Experience Management

At ECCS, we understand that we have one job: to ensure that all your customers feel like VIPs. One of the biggest challenges that owners, managers and CXOs face is how to turn your customers into your biggest promoters. Through ongoing agent development and quality management, we ensure that your customer interactions translate into a great customer experience. 

Our Services

Our Services

We offer highly trained virtual agents with flexible schedules and at an affordable price to meet your organization's needs.

Customer Service Solutions

Our customer service representatives handles your customer's complaints, orders, and inquiries about your products or services. They prioritize customer needs throughout the interaction.

Technical Support Services

Our agents assists your customers by diagnosing and resolving their technical issues related to your products or services, ensuring a smooth and satisfactory customer experience.

Reservation Management

Our reservation agents assist companies in managing their bookings for accommodations and other services, ensuring that reservations are accurate and efficient.

Sales Campaign Management

Our sales agents contacts your prospects or existing customers to inform them about your products or service offerings, take them through the sales process, and close that deal.

Lead Generation Services

These specialists help your business grow by making contact with prospects and setting appointments for your business, ensuring a steady flow of qualified leads into your sales pipeline. 

Debt Collection Solutions

Our debt collection agents manage overdue accounts, contact customers to arrange payments, and negotiate repayment plans to recover outstanding debts efficiently.

Testimonials

Coming Soon

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Ready to find out more?

Discover how we can elevate your business's customer experience with our comprehensive suite of services. From sales and technical support to customer service and reservation management, our expert agents are equipped to handle all your business needs efficiently and cost-effectively. Whether you need appointment setting to boost your sales pipeline or debt collection solutions to improve your cash flow, ECCS is here to provide exceptional support. Contact us today to learn more about how we can help your business thrive.

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